Last Updated: January 1, 2025
1. Introduction
Welcome to the Orient Star ("we," "us," or "our") Privacy Policy. This document explains our commitment to protecting the privacy of our clients and website visitors. It details what personal information we collect to plan and book your travel experiences, how we use and protect that information, and your rights regarding your data. Your trust is the foundation of our business, and we handle all information with the utmost care and respect.
2. Information We Collect
To provide you with exceptional travel planning and booking services, we may collect the following types of information:
- Personal Identification Information: When you inquire about or book a trip, we collect details such as your name, email address, phone number, date of birth, and nationality.
- Booking & Travel Information: To arrange your travel, we collect passport details, visa information, frequent flyer numbers, accommodation and flight preferences, and any special requirements such as dietary needs or medical information relevant to your trip.
- Payment Information: We collect payment details to process bookings. This data is handled securely by our compliant payment processing partners and is not stored on our servers.
- Travel Preferences & History: We may collect information about your travel interests (e.g., adventure, luxury, cultural), past trips, and feedback from previous journeys to personalize future recommendations and improve our services.
- Technical & Browsing Information: When you visit our website, we automatically collect technical data like your IP address and browsing activity (e.g., destinations viewed) to analyze site performance, improve your experience, and ensure security.
3. How We Use Your Information
Your data is used exclusively to provide and enhance your travel experience with Orient Star.
- To Plan and Fulfill Your Travel Arrangements: We use your personal and travel information to book flights, hotels, tours, transfers, and other services required for your itinerary.
- To Communicate With You: We use your contact details to send booking confirmations, itineraries, travel documents (e-tickets, vouchers), pre-departure updates, and to respond to your inquiries.
- To Improve Our Services: We analyze travel preferences and feedback to enhance our tour packages, destination offerings, and overall customer service quality.
- For Marketing Communications: With your explicit consent, we may use your email to send newsletters about new destinations, exclusive travel deals, and special promotions. You can unsubscribe at any time via the link in every email.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. Your data is shared only with trusted partners under strict confidentiality agreements to facilitate your travel arrangements:
- With Third-Party Travel Providers: We share necessary data with airlines, hotels, tour operators, transport companies, and destination management companies to confirm your bookings.
- For Legal Compliance: We may disclose information if required by law, such as to comply with a court order or to protect the rights, property, or safety of Orient Star, our clients, or others.
5. Data Security
Protecting your personal information, especially sensitive travel documents, is fundamental to us. We implement robust technical and organizational security measures, including SSL/TLS encryption, a secure booking infrastructure, and strict internal data access policies to prevent unauthorized access, use, or disclosure of your information.
6. Your Data Protection Rights
You have the right to access, review, and request correction or deletion of your personal data, subject to our legal obligations to maintain certain records (e.g., for financial and booking purposes). To exercise your rights, please contact us directly using the information below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our commitment to your privacy, please do not hesitate to reach out. You can contact our Data Protection Officer